24/7 Customer Support in Shared Website Hosting
We offer 24/7 customer, billing and tech support for all of our Linux shared website hosting plans. Even if you are not our customer yet and you have questions, we can help you in a timely manner and supply you with the necessary info, to give you a choice to make the very best decision when you buy a new web hosting account. We're available any time, including weekends and holidays, and we provide you with various means of communication to contact us - phone, live chat, emails and support tickets. For your convenience, we now have a couple of phone numbers internationally, therefore you can call the one which is closer to you. The max response time for the email messages and the tickets is one hour. The actual response time is no more than 15-20 minutes, so you can forget about waiting for a few days to get support for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you'll be able to reap the benefits of our 24/7 support services even on public holidays. All of your sites will be available constantly and so will we. With a lot of connection options, you will be able to select the best method to contact us and inquire about our services in case you do not have an account yet, or ask for support if you're already among our customers. You're able to phone us, start a chat with a live representative, send an e-mail or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature a one-hour answer time warranty, even though it hardly ever takes over 20 min to receive assistance regardless of the nature of the issue. Using our customer and technical support services, we will be available for you when you need us, not a few days later.
24/7 Customer Support in VPS Servers
With our VPS plans, you won't have to wait for more than one hour to receive assistance for any kind of issue that you may have regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all the tickets which you open from your billing Control Panel or email messages which you send to our technical support crew. In addition, we have local phone numbers in several countries around the globe as well as a live chat service where we'll help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the different means of communication, so no matter what your question or issue is, there'll always be someone to help you in a timely manner. In the event that you need assistance with third-party software, which you cannot install or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we offer feature 24/7 support through several methods of communication and with a one-hour max reply time guarantee. If you want to learn more about the plans or you have various billing or general questions, you will be able to phone one of the local numbers we have internationally or you can use our live chat service and speak with a live agent. For strictly tech matters that require some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an e-mail, because all of these channels are more appropriate to track a particular matter. The reply time for them rarely surpasses half an hour, which means that you can forget all about having to wait for an entire day in order to get assistance. Our support service is available for any server-related matters, and the pre-installed software. If you need assistance for third-party applications, you may consider obtaining the Managed Services upgrade that we offer for all of the plans.