Installation and Troubleshooting in VPS Servers
The upgrade can be acquired with all VPS server plans which we offer and you'll be able to add it either during the signup or at any time later using your billing CP. It includes an hour of custom work on your hosting server, so our admins will be able to help you with software installation or setup. They could also troubleshoot any piece of software which you have already installed if it doesn't work properly, so you won't have to waste time to figure out what's wrong because they can help you in a very quick and qualified manner. Because this is a one-time upgrade, you'll be able to get it only when you need it and if a particular task takes less time, the rest of the minutes will be available for the future and shall not be reset in the end of the month. This upgrade is useful in case you can't do something on your own or in case you have our Managed Services upgrade, but the half an hour of custom work it includes are not enough for a specific task.
Installation and Troubleshooting in Dedicated Servers
The upgrade is available with all of our dedicated web hosting plans and provided you add it, our expert admins shall be able to help you with anything on your machine. For example installing any third-party software that you might want to use on the machine and troubleshooting any script which performs inadequately or doesn't run at all. Our upgrade features one hour of work and in the event that a certain task isn't very time-consuming, we shall add the remaining time to your account. You will be able to discover how many minutes are left in your billing CP and use them when you need help again. The Installation & Troubleshooting upgrade could be purchased at any moment, so if you need something to be set up in the very beginning, you can add it to your order during the sign up procedure, while if you require help later, you can add it from the hosting server billing area. 30 minutes of custom work are included in our Managed Services pack too, but if you need additional work to be carried out on the server, the Installation & Troubleshooting upgrade shall be a guarantee that your applications will be installed and set up in the very best possible way.