A ticketing system is the most common means of communication that hosting companies offer to their customers. It’s usually part of the billing account and is the best way to tackle a problem that requires some time to investigate or that has to be forwarded to a server administrator. In this way, all replies given by either side will be kept in the exact same place in the event that someone else wants to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which goes to say that you will need to log in and out of no less than 2 accounts to perform a particular task or to reach the company’s client service staff. In case you want to administer a couple of domain names and each one of them is hosted in a different account, you will need to use an even larger number of accounts at the same time. Additionally, it might take a considerable length of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting plans come bundled with an integrated ticketing system, which is part of our in-house built Hepsia Control Panel. In contrast to other similar tools, Hepsia will allow you to manage everything connected with the web hosting service itself in one place – payments, files, emails, tickets, etc., eliminating the necessity to use different interfaces. If you have any technical or pre-sales questions or any difficulties, you can open a ticket with just several mouse clicks without leaving your hosting Control Panel. During the process, you can select a category and our system will offer you a number of informational articles, which will supply you with more information and which may help you resolve any particular issue before you actually post a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is integrated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated plans, which implies that you won’t need some other support platform to contact our client support staff – you can do it on the spot if you experience a complication. Opening a new ticket takes several clicks of the mouse and finding an older one is just as simple. With our clever search option, you can swiftly track down any ticket that you have opened in the past. You can send a ticket at any point in time as our technical support staff representatives are available to you day and night and respond in no more than sixty minutes, although it seldom takes that much to obtain help. With Hepsia, you’ll have everything in a single place and you can just forget about the need to use two or more platforms to resolve a simple problem.