Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting plans come bundled with an integrated ticketing system, which is part of our in-house built Hepsia Control Panel. In contrast to other similar tools, Hepsia will allow you to manage everything connected with the web hosting service itself in one place – payments, files, emails, tickets, etc., eliminating the necessity to use different interfaces. If you have any technical or pre-sales questions or any difficulties, you can open a ticket with just several mouse clicks without leaving your hosting Control Panel. During the process, you can select a category and our system will offer you a number of informational articles, which will supply you with more information and which may help you resolve any particular issue before you actually post a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is integrated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated plans, which implies that you won’t need some other support platform to contact our client support staff – you can do it on the spot if you experience a complication. Opening a new ticket takes several clicks of the mouse and finding an older one is just as simple. With our clever search option, you can swiftly track down any ticket that you have opened in the past. You can send a ticket at any point in time as our technical support staff representatives are available to you day and night and respond in no more than sixty minutes, although it seldom takes that much to obtain help. With Hepsia, you’ll have everything in a single place and you can just forget about the need to use two or more platforms to resolve a simple problem.