If your hosting supplier supplies live chat support, you're able to speak with an agent live and find out useful info or get a problem resolved promptly. The basic advantage of using chat rather than calling to consult with a live person is that you need only a computer with web access, so that you will not pay any fees when you're in another country or state. In addition, it is a lot quicker to copy and paste data for instance domain names, usernames or error messages in other words details which are sometimes hard to give to the other side on the telephone. The real-time chat is also a considerably faster way to contact the website hosting company's support team compared to using a ticketing system. What's more, when some trouble needs a little more time to be taken care of, you are able to do something else while you wait for guidance on the live chat, which means that you won't waste time - something that is not possible in case you are on the telephone.

Live Chat Support in Shared Website Hosting

In addition to the phone and ticket support, we provide live chat support as well. You can get in touch with us every single day, which includes weekends and holidays, and we will give you more information about the Linux shared website hosting plans that we supply in case you are not among our customers yet, or about general and billing questions if you already have an account. Though for entirely technical issues you'll need to open a trouble ticket to the technical support, since such matters will need additional time to be resolved, you can still contact us on the live chat for some technical info. To give you an example, we are able to assist you to set up an email address in your e-mail client or troubleshoot a variety of problems, saving you time and effort. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is available every single day, even on holidays and weekends. It is one of the best ways to find out more information about our Linux semi-dedicated plans in case you don't have an account yet or to get an issue resolved if you're a customer and our customer support representatives will help you in real time regardless of the time of the day you join our chat. In case you're hestitating which package is better for your web sites, in case you need a piece of advice whether you need a specific upgrade and how to obtain it or in case you experience troubles installing an email account on your computer system, you're able to get in touch with us and we will provide you with the required info in a timely manner. The live chat is accessible even after our phone lines go off for the day, therefore if you have an account here, you can be certain that you will always receive instant help with any question or issue that pops up.