One-Hour Response Guarantee in Shared Website Hosting
In case you’re using one of our Linux shared website hosting plans and you have a question or come across a certain problem, you can touch base with us 24/7 by opening a support ticket or by writing an email and we will make sure that you have an answer in no more than sixty minutes. In case the issue can be resolved, we’ll do it before we get back to you, while if there is something that you have to do on your end, we will give you all the required details – what settings to check, what possible solutions to try out, and so on. Normally, you will obtain an answer within half an hour max, so waiting around for hours and hours on end or even for more than a day to receive support is something out of the question. Our one-hour response time guarantee applies to any inquiry that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
As we understand just how important it is to receive quick help, we guarantee that you’ll never need to wait around for more than sixty minutes to get a response to any trouble ticket that you send from your semi-dedicated server CP. The fact is, you will rarely have to wait around for more than 20-30 minutes and this is valid for any inquiry regardless of its nature – general, billing or technical. On top of that, our client and technical support team is available to you 24 hours a day, 7 days a week, which implies that even in case you submit a ticket during official holidays, you will always get a fast response, which will contain the answer to a query, the solution to a problem or the information required to resolve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you will never have to waste a day hanging around waiting for an answer like you would with lots of other companies.