In case you’ve got a site, a problem might always show up and it does not necessarily have to be associated with the hosting service. For example, something could go wrong when you update an Internet application or some important content might be edited or erased unintentionally. Irrespective of what the essence of the problem might be, you’ll need to get in touch with the respective customer service staff and ask them to restore a backup or to help you solve the problem that you’re struggling with. How fast they will do it will predetermine the amount of time that your sites will be down. For specific sites such as social networking sites or e-stores, a continuous inaccessibility often means lost customers and cash. For this reason, it is of critical importance that you use the services of a company that offers not only a very good client care service, but also a fast one.

One-Hour Response Guarantee in Shared Website Hosting

In case you’re using one of our Linux shared website hosting plans and you have a question or come across a certain problem, you can touch base with us 24/7 by opening a support ticket or by writing an email and we will make sure that you have an answer in no more than sixty minutes. In case the issue can be resolved, we’ll do it before we get back to you, while if there is something that you have to do on your end, we will give you all the required details – what settings to check, what possible solutions to try out, and so on. Normally, you will obtain an answer within half an hour max, so waiting around for hours and hours on end or even for more than a day to receive support is something out of the question. Our one-hour response time guarantee applies to any inquiry that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

As we understand just how important it is to receive quick help, we guarantee that you’ll never need to wait around for more than sixty minutes to get a response to any trouble ticket that you send from your semi-dedicated server CP. The fact is, you will rarely have to wait around for more than 20-30 minutes and this is valid for any inquiry regardless of its nature – general, billing or technical. On top of that, our client and technical support team is available to you 24 hours a day, 7 days a week, which implies that even in case you submit a ticket during official holidays, you will always get a fast response, which will contain the answer to a query, the solution to a problem or the information required to resolve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you will never have to waste a day hanging around waiting for an answer like you would with lots of other companies.