In case you've ever had a shared website hosting account before or you have dealt with any other online service, you probably know from your own experience that for a lot of things it is better to consult with a live person on the telephone instead of exchange tickets or emails. If you'd like to find out more about a specific service before you buy it or if something small has to be done, for instance, it is really much easier and faster to do it in real time. When you can contact representatives by phone, it's very likely that you are dealing with a real web hosting supplier, not just a reseller. The type of support that you'll get over the telephone differs between different providers - from standard issues to experienced technical support. Usually most of the suppliers offer pre-sales assistance and first level telephone support, while more complicated tech matters are managed via email and / or tickets.

Phone Support in Shared Website Hosting

Our shared website hosting plans feature phone support 14 hrs per day even on official holidays, which means that if you don't have an account yet, you'll be able to phone us and learn more about our services or if we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so that you're able to call the number that is nearer to you. If you are an existing customer, we can assist you in a timely manner with all of the general and billing issues as well as with a number of tech matters in order to save you time and efforts - we acknowledge the fact that in some cases it is quicker to speak with a live person and get things done instantly. Certainly, some situations cannot be managed over the phone, so in such a case you will be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs per day as a part of the support services for each semi-dedicated server plan that we offer. Due to the fact that some issues are more complex and time-consuming, you'll have to open a support ticket if you come across such a problem, still for all of your billing, general or small-scale technical issues you can always give us a call and we'll assist you instantly to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you can find out if you can host your websites on our state-of-the-art cloud platform or you're able to receive any other general info on our semi-dedicated services. We have local numbers in the U.S.A., the UK and Australia plus a global number, which means that you will be able to call the one that is nearer to your region.