A 99.9% Server Uptime
The main benefit of building your very own shared website hosting platform is that you don’t need to worry about compatibility – you design a special set of software apps in such a manner so as to be compatible with a particular set of hardware components. The end result is something far more steady and reliable, since there are less potential risks of failure. We’ve set up our cloud hosting platform atop tried and tested hardware elements coupled with a strongly modified version of SELinux so as to create a fully risk–free environment for all your web sites.
That is why, with each of our Linux shared website hosting plans packages we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on enterprise–grade hardware parts provided by Juniper. Also, on each and every router, we have configured a firewall with an advanced algorithm in an attempt to filter out all shady requests.
Hence, in each of our data center facilities – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not satisfied with our services, or if you think that they are inadequate, or if you decide that you must use a VPS plans instead of a cloud hosting package – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to have complete control of your domain names even if you terminate your account with us.
24/7 Technical Support
We have diligently selected each single member of our 24x7 support department to make sure that we can provide the best possible help desk service you can get. Each of our technicians has several years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Plus, they’re at your disposal 24–7–365 – you’ll be able to touch base with them at any time and they’ll reply back to you as soon as possible.
Their average support ticket response time is well under twenty minutes, while with many other hosting firms you have to wait around for days. And we also offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be answered within 1 hour.