A One–Hour Ticket Response Guarantee
Each support request you send to us will be replied to within maximum 60 min. In case your support ticket or email calls for additional assistance from a server admin, we’ll forward it and leave a comment to notify you that your case is being examined. If you order our Managed Services package, all of the server administration services included there will be performed at a time of your choosing.
A First–Rate Tech Support Service
Our tech support staff will be at your disposal 24–7–365 if you require help with the Control Panel or with any of the apps that we install for you on the dedicated server. What is more if you require help handling all the everyday admin tasks on your dedicated server, you can have a glimpse at the Managed Services package, that includes backup hard disk space, weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Area
We have equipped our Control Panel with a fully detailed knowledge base, which features extensive explanations of all its features and functions. In addition, we have created exhaustive video tutorials that will further disclose to you how to carry out a certain task or solve a frequently experienced issue. All the educational articles and the tutorial video clips are easily reachable from every section of the Control Panel via the Help and Videos buttons in the top right corner.