An Intuitive Help Center Section
The Help section incorporated into web and server hosting services’s Control Panel offers a selection of help articles and frequently asked questions. Aimed towards resolving any common problem that you could encounter, they are written by our support team of professional techs.
For people who wish to find out how to settle a typically encountered issue by watching a tutorial video, we’ve added a compilation of video tutorials to our Control Panel. All the educational video clips are brief and easy to understand. They offer step–by–step demonstrations of various website administration techniques.
A 1–Hour Ticket Response Time Guarantee
All our semi–dedicated servers are backed up by a 24–7 support service and come with a 60–minute ticket response time guarantee. Our trained techs will be at your disposal 24 hours a day and will fix any problem that you may have within maximum sixty minutes after the helpdesk ticket submission. In the majority of cases, an answer will be given to you in less than 20 minutes.